Remote Technical Support

Through GPX On-site Technical Services (OTS), customers can engage experienced, on-site technical personnel to assist with limited network monitoring, diagnosis of problems, and management of repair services on an emergency basis or as a scheduled tasking for preventative maintenance or in support of a new installation.

These services are instrumental in proving rapid response, backup, or support during off-shift hours, for a fraction of the cost that it would take to send customer personnel.

GPX Technical Support Services are available on a contractual or emergency basis.  At the customer’s direction, GPX NOC and systems engineers can:

  • Test carrier circuits
  • Perform hard or soft loop backs to facilitate remote testing
  • Provide visual status of installed equipment including: power, alarms, and cabling
  • Connect a consol to a serial port to enable checking system status and alarms
  • Reboot  or power cycle servers,  routers, and other equipment
  • Toggling switches or pressing buttons where externally accessible and clearly labeled
  • Verify cable integrity on installed equipment and re-seat cable connectors where needed
  • Provide equipment inventories including: serial numbers and cabinet locations
  • Monitor and provide status for repair efforts by maintenance vendor personnel