On Site Technical Support

Through GPX On-site Technical Services (OTS), customers can engage experienced, on-site technical personnel to assist with limited network monitoring, diagnosis of problems, and management of repair services on an emergency basis or as a scheduled tasking for preventative maintenance or in support of a new installation.

The following services are available on a hourly basis. At the customer’s direction, GPX NOC and systems engineers can:

• Test carrier circuits
• Perform hard or soft loop backs to facilitate remote testing
• Provide visual status of installed equipment including: power, alarms, and cabling
• Connect a consol to a serial port to enable checking system status and alarms
• Reboot or power cycle servers, routers, and other equipment
• Toggling switches or pressing buttons where externally accessible and clearly labeled
• Verify cable integrity on installed equipment and re-seat cable connectors where needed
• Provide equipment inventories including: serial numbers and cabinet locations
• Monitor and provide status for repair efforts by maintenance vendor personnel